IT-Management Support Services
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Red Hat Enterprise Linux Telephone Support Services

Red Hat Enterprise Linux (RHEL) Telephone Support

IT-MSS’s 24X7 Telephone Support services can help you troubleshoot your Red Hat Enterprise Linux (RHEL) operating systems and applications. We provide expert advice and our Support Services range from augmenting the knowledge of your own System Administrator to our Linux Gurus remotely managing your system.

We use a comprehensive call-tracking system to monitor the progress of each call from first contact through resolution. The details of each incident are recorded and maintained on file, so you can track your problems and resolutions. Detailed reports can be furnished according to your Service Level Agreement.

Common Call Topics

No matter how comprehensive your knowledge is, sometimes everyone can use a second opinion. IT-MSS can help you find the answer to any question, but some of the more common problems we tackle include:

Questions about simple procedures and processes
Installation and setup issues
Questions about features
LAMP/Java application development issues and setup
Mail issues and setup
Security
Windows compatibility/interopability and integration questions
Setting up networked devices
Troubleshooting
Virus infiltration
Red Hat Enterprise Virtualization (RHEV), VMware and XEN Virtualization challenges
Terminal and Shell Server issues
Application recovery questions
iSCSI Target Provision, Samba and NFS challenges
SELinux administration issues
RPM and YUM questions
Capacity/scale planning and performance recommendations

...and much more

For a print version of this information.

For telephone support of your Red Hat Linux systems, call IT-MSS (720) 304-2784 or RHEL_Tel_Support@it-mss.com and we will be happy to help.

IT - Management Support Services • 300 Center Drive, Suite G-260, Superior, CO 80027
(720) 304-2784 Office (720) 239-1348 Fax • Info@it-mss.com • IT-MSS is a member of the IT-QSV Alliance